Privacy Policy

Lake Norman Opthalmology is committed to safeguarding your privacy and personal data. We make every possible effort to minimize and protect personal information. Should you have any questions regarding the use of your Personal Data, please contact us at lnomanager@windstream.net and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy and express your agreement to our Cookie Policy and Terms and Conditions pages.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Lake Norman Opthalmology

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, mailing address etc – mainly information that is necessary for delivering to you our products and services or to maintain and enhance your customer experience with us.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

How we use your Personal Data – We use your Personal Data on legitimate grounds and/or with your Consent

On the ground of legitimate interest of entering into a business / customer relationship or fulfilling contractual obligations, we use and Process your Personal Data for the following purposes:

  • to identify you in order to discuss your desire to use our products or services
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing or to keep you informed of operational changes;
  • to administer and analyze our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;
  • to fulfill obligation rising from law and/or use your Personal Data for options provided by law.
  • to save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer.
  • for other purposes we have asked your consent for;

Who else can access your Personal Data

Occasionally, we enter into contracts with carefully selected third parties so that they can assist us in servicing you (for example, to assist us in our own marketing and advertising activities or to engage in co-marketing activities with us. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared. We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use processors who are among some the world’s best in providing services such as hosting, communications, etc. Even though we try our best we can not guarantee the security of information.

We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymising where suitable. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration.

Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of your computer equipment, your internet service provider or other networks and communications providers.

However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Children

We do not intend to collect or knowingly collect information from children through this website.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. Please review our cookie policy.

Contact Information

if you have any questions or problems regarding the use of your Personal Data or would like to exercise your rights regarding your personal data we will gladly assist you. Please email lnomanager@windstream.net for further assistance.

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy. Last modification was made August 6, 2018.